Confirmed failure: the video credit returns
A failed generation automatically restores its video credit. You can use that credit for another attempt; this does not automatically refund cash. An uncertain supplier request is held for review to avoid charging for a second submission.
An identity problem in the result
If a person clearly does not resemble the uploaded portrait, is missing or is replaced, contact support within 7 days for a review. Support checks the result before confirming any replacement or refund; a new take is not issued automatically. Choosing another movement, crop or scene normally requires another credit.
Request a refund
Contact us about unused purchases, delivery failures or payment problems. We review eligibility individually while preserving statutory consumer rights. A request is not automatically approved.
Approved refunds revoke the corresponding unused credits and may end access to videos funded by the refunded purchase. Keep credit and result links private.